Return & Refund Policy

Thank you for shopping at MiniPang.
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Return Eligibility

You may request a return under the following conditions:

The item is unused, unwashed, and in its original condition
The item is returned in its original packaging
The return request is submitted within 14 days of receiving the item

Certain items may not be eligible for return due to hygiene or safety reasons (such as personal care products that have been opened or used).

Non-Returnable Items

For health and safety reasons, the following items are non-returnable and non-refundable once opened or used:

Personal care products
Items that show signs of use, damage, or alteration
Items marked as final sale

If you are unsure whether your item is eligible for return, please contact us before submitting a request.

How to Initiate a Return

To request a return, please contact our customer support team with the following information:

Order number
Item(s) you wish to return
Reason for return
Photos (if the item is damaged or defective)

Email: support@minipangmall.com

Our team will review your request and provide return instructions if the return is approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Original shipping fees (if applicable) are non-refundable.

We recommend using a trackable shipping service for returns, as MiniPang is not responsible for items lost during return transit.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method
Refunds are typically processed within 5–10 business days
Processing times may vary depending on your bank or payment provider

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include clear photos of:

The item received
The packaging
The shipping label

We will arrange a replacement or refund at no additional cost to you once the issue is verified.

Order Cancellations

Orders may be canceled within 24 hours of placement, provided they have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled.

Late or Missing Refunds

If you haven’t received a refund after confirmation:

Check your bank account or payment provider
Contact your credit card company, as processing times may vary
If the issue persists, please contact us at support@minipangmall.com

Contact Us

If you have any questions about our return and refund policy, please contact us: